Privacy Policy
Effective date: 2026-07-081. Introduction
This Privacy Policy describes how Lovisa Svensson (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our mobile application (the “Service”).
We are committed to protecting your personal information and your right to privacy. In this Privacy Policy, we seek to explain in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
Please read this Privacy Policy carefully as it will help you understand what we do with the information we collect.
2. Definitions
Every time any of these terms are referenced, they are strictly defined as:
- Cookie: a small file placed on your device to enable certain features and functionality.
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Lovisa Svensson.
- Country: where Lovisa Svensson or the owners/founders of Lovisa Svensson are based — in this case Sweden.
- Device: any internet-connected device such as a phone, tablet, or computer that can be used to access the Service.
- Personal Data: any information that directly, indirectly, or in connection with other information allows for the identification of a natural person.
- Service: refers to the mobile application provided by Lovisa Svensson.
- Third-party service: refers to service providers whose products or services we use to operate the Service.
- Website: IndoorClimbingApp's site, accessible at https://indoorclimbingapp.com.
- You: a person or entity that is registered with Lovisa Svensson to use the Services.
3. Information We Collect
We collect several different types of information to provide and improve our Service to you.
3.1 Personal Data
While using our Service, we may ask you to provide certain personally identifiable information, including:
- Email address
- Display name (optional)
- Profile photo (optional)
- Cookies and usage data
3.2 Usage Data
We may also collect information about how the Service is accessed and used. This may include information such as your device's Internet Protocol address, browser type, the pages of our Service that you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.
3.3 Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
Examples of cookies we use:
- Session Cookies: to operate our Service.
- Preference Cookies: to remember your preferences and settings.
- Security Cookies: for security purposes.
4. How We Use Your Information
Lovisa Svensson uses the collected data for the following purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service
- To provide customer support
- To gather analysis so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent, and address technical issues
- For any other purpose with your consent
5. Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the data we collect and the specific context in which we collect it. We may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and is not overridden by your rights
- We are required to comply with the law
6. Retention of Your Personal Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy — to comply with our legal obligations, resolve disputes, and enforce our agreements.
Usage Data is generally retained for a shorter period, except when used to strengthen the security or improve the functionality of our Service, or where we are legally obligated to retain it longer.
7. Transfer of Your Personal Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
If you are located outside Sweden and choose to provide information to us, please note that we transfer the data to Sweden and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
8. Disclosure of Your Personal Data
Business Transactions
If Lovisa Svensson is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Lovisa Svensson
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
9. Third-Party Disclosure
We use the following third-party services to operate the Service. Each may process personal data as described in their respective privacy policies.
- Supabase — database and backend hosting. Privacy Policy
- Apple — Sign in with Apple (authentication), Apple Maps (iOS), and Apple Push Notification service (push notifications). Privacy Policy
- Google — Google Maps (Android) and Firebase Cloud Messaging (push notifications on Android). Privacy Policy
- RevenueCat — subscription and in-app purchase management. Privacy Policy
- Expo — push notification delivery (device tokens are routed through Expo's notification service). Privacy Policy
10. Security of Your Personal Data
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
11. Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under 13 without verification of parental consent, we take steps to remove that information from our servers.
12. Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including rights to access, correct, delete, or restrict use of your information.
- Access your data: you can request a copy of the personal information we hold about you.
- Delete your data: you can request that we delete your personal information from our systems, unless there is a legal requirement for us to retain it.
To submit a request, please contact us using the details in section 16. We will respond within 30 days and may need to verify your identity before processing your request.
13. Service Providers
We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks and are obligated not to disclose or use it for any other purpose.
14. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
15. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. You are advised to review this Privacy Policy periodically for any changes.
16. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: support@indoorclimbingapp.com
- By visiting: https://indoorclimbingapp.com/privacy